Privacy Policy
1. Introduction
Keysteps Wellbeing Service is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website, use our services, or interact with us.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.
By using our services, you agree to the terms outlined in this policy. If you do not agree, please do not use our services.
2. Information We Collect
We collect and process the following types of personal data:
a) Information You Provide to Us
• Name, email address, telephone number
• Payment details (processed securely by third-party payment providers)
• Health and wellness preferences (only where necessary for our services)
• Any other information you provide when contacting us
b) Information We Collect Automatically
• IP address, device information, and browsing behaviour (via analytics tools)
• Usage data (e.g., pages visited, time spent on the website)
c) Information from Third Parties
• Social media interactions (if you engage with us on social platforms)
• Publicly available sources
3. How We Use Your Information
We use your personal data for the following purposes:
• Providing Services: To deliver wellbeing programmes and services, and managing appointments.
• Communication: To respond to enquiries, send information about our services, and provide customer support.
• Marketing & Personalisation: To send promotional content (only with your consent) and tailor recommendations.
• Legal Compliance: To comply with UK laws and respond to legal requests.
We will never sell your personal data.
4. Sharing Your Information
We only share your data in the following circumstances:
• With Service Providers: Third-party companies (e.g., payment processors, IT providers) that help us operate our business.
• Legal Requirements: When required by law or to protect our rights.
• Business Transfers: If we sell or merge our business, your data may be transferred to the new owner. However you will be given prior notice if this were to happen. We ensure that all third parties comply with UK data protection laws.
5. Your Data Protection Rights
Under UK GDPR, you have the following rights over your personal data:
• Access: Request a copy of your personal data.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Ask us to delete your data, where legally possible.
• Restriction: Limit how we process your data.
• Objection: Opt out of direct marketing or certain types of processing.
• Data Portability: Request a copy of your data in a structured, commonly used format.
To exercise your rights, please contact us at admin@keystepswellbeing.com
6. Data Security & Retention
We take appropriate security measures to protect your personal data.
We retain your data only for as long as necessary to fulfil our business and legal obligations. When no longer required, we securely delete or anonymise it.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Keysteps Wellbeing Service
117 Harley Street, London, W1G 6AS
info@keystepswellbeing.com
If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
This Privacy Policy may be updated from time to time. Please check this page for any changes.
Last Updated: 26th February 2025